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Accessing Our Services

Calm Kids is a self-pay private practice.

Fees

Standard Child and Adolescent Therapy Sessions range from $150 - $180. After your initial session, we’ll provide a recommended tailored therapy plan and fees. 

NDIS

We work with children and adolescents who have access to the NDIS and who are self or plan-managed. To discuss your child’s individual needs, please contact us.

Mental Health Treatment Plan (MHTP)

We are a private practice, and we are currently unable to accept Mental Health Treatment Plans (MHTP) from a GP.

Depending on the appointment fee of a practitioner who accepts mental health plans, your out of pocket cost (gap fee) may be the same or more than a practitioner who is unable to accept mental health plans, but has a lower appointment fee. We suggest looking into this before making a decision so you know exactly what the final out of pocket cost will be. 

Health Insurance

At this time, we are unable to access Health Insurance rebates for our clients. We hope to be able to do so in the future.

Cancellation Policy

Rationale: We understand that life gets busy and that there will be times when our families will need to cancel or reschedule appointments. Children getting sick is one of the most common reasons appointments can’t be attended.


When appointments are made in the therapist's diary, we will send you an SMS reminder 24 hours before your appointment. This is a courtesy and should not be relied upon, however, it is designed to both jog your memory and give you the opportunity to make any changes required without being charged a cancellation fee.


A 'late cancelled' or 'missed appointment' is a loss to three people:


  1. The client who is delaying their therapy progress
  2. Another client who has been sitting on the waiting list to see the therapist
  3. The therapist who has spent time preparing for the session

Early Cancellation: The family cancel the appointment by calling/emailing the therapist/office at least 24 hours prior to the scheduled appointment. Fee: No Fee.


Late Cancellation: The family cancel the session by calling/emailing the therapist/office but with less than 24 hours remaining before the scheduled appointment. Fee: 50% of the session fee.


Missed Appointment/No Show: When a family do not turn up to the session and have not notified the therapist/office for any reason. Fee: 100% of the session fee.


Frequent Cancellations: If three (3) sessions are cancelled within a three (3) month period, the session time may be allocated to another child on the waiting list.


Payment for Cancellations: An invoice will be created and emailed to you following a late cancellation or no show, which is to be paid prior to or at your next scheduled appointment.

Confidentiality Policy

Informed Consent: Your child's counsellor will explain to you and your child what the counselling process will look like. It is important that your child willingly attends counselling, and that they are comfortable with the process. If your child is unwilling to attend counselling, please inform the counsellor prior to the session.


Confidentiality: A child or young person has the right to a confidential therapeutic process, in which they can express themselves freely, without fear that anyone else will be given the information that they share. If your child is under 16, however, as a parent, you can request access to information about your child. Given the sensitive nature of counselling sessions, it is preferable for the counsellor to approach the parent, with the consent of the child/young person to discuss confidential information. If your child is over 16 years of age, they have 'automatic confidentiality' by law, except in the following circumstances:


Exceptions and Limitations to Confidentiality: There are circumstances where a child or young person's information may need to be shared. These circumstances are:


  • There are concerns about your child's immediate safety or the safety of others
  • Your child's information is subpoenaed by a court of law
  • There is a legal obligation to do so, i.e. your child discloses information regarding involvement or knowledge of a criminal offence/police investigation that has not been brought to the attention of the police.

Child Safe Environments Policy

Download our Child Safe Environment Policy